May 30th & 31st, 2024 - 11:00 AM - 6:00 PM EST

Online Synchronous Zoom

12 CEUs

As the interaction between athletes and universities changes, there is a critical need to ensure qualified individuals have the skills necessary to be successful either in or supporting the Athletics Health Care Administrator. This new 12-hour online synchronous course will cover topics in quality improvement, patient-centered care, and student-athlete insurance operations.

Target Audience:

This course is for any current or aspiring Athletics Health Care Administrators. The topics are beneficial to those in related roles such as Athletics Administrator, Athletic Training, Strength and Conditioning, and Healthcare Professionals.

Featured Speakers:

• Ralph Reiff, Butler University Sr. Associate Athletic Director for Student-Athlete Health, Performance and Well-Being
• Christian Reed, Dissinger Reed Executive Vice President, Practice Leader College & High School Sports
• Zachary Winkelmann Clinical Assistant Professor and Clinical Education Coordinator at University of South Carolina

Learning Objectives:

• Participant will be able to explain Quality Improvement. 
• Participant will be able to identify elements of Patient Centered Care.
• Participant will be able to construct a metric of Quality Improvement (QI).
• Participant will be able to design an insurance workflow.  

Learning Outcomes:

• Participants will be able to analyze examples of systems of care for their Quality Improvement value.  
• Participants will be able to design a Patient centered care model.  
• Participants will be able to debate the value of an ‘exit interview’ relative to insurance operations. 

Quality Improvement

Athletics Health Care Administrators must have the knowledge and tools to understand and improve the quality of the systems in which clinicians work. A system of care is the setting in which care is delivered. The idea of systems of care is worth highlighting because, in QI efforts, the focus is on improving the quality of the health care system, which should produce better patient outcomes. Improvement requires an understanding of our current health system and being prepared to measure changes within that system. Although this philosophy has a strong focus on the individual clinician, the ability of clinicians to deliver quality patient care and achieve optimal patient outcomes is directly affected by the quality of the system of care in which they work. 

Patient Centered Care

The course will provide an overview of patient-centered care including the whole-person healthcare perspective of care in sports medicine. Specifically, we will review research and resources that athletic trainers can introduce immediately when treating and interacting with patients from different backgrounds, such as patient interviewing and shared decision-making. The session will discuss how to analyze the impact of health literacy and social determinants of health on patient care, how to incorporate patient education and self-care, and discuss opportunities to advance communication strategies with patients and their support systems. The session will also provide an overview of using disablement models to consider patients as more than an injury including mental health and activities outside of sport with goal setting and care planning. Finally, a brief discussion on specific and unique opportunities for patient-centered care in athletics will be introduced including access to care, telehealth, and delivering bad news.

Student-Athlete Insurance Operations

The insurance industry and the NCAA are adding elements that are evolving student-athlete health insurance.  The Health Care Administrator is tasked with determining institutional insurance policies and protocols, communicating protocols, gathering personal insurance information, and managing claims.  This is a challenging area with pressure from family perspectives and expectations, student-athlete experience, and managing institutional budgets.  We will explore the workflow of insurance within the collegiate athletics environment.